Shipping​​

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UK

All UK orders will be sent via Royal Mail Tracked or when this is not possible, another suitable courier. Any items bought in the same purchase as a pre-order will be shipped out only once the pre-order item is ready. If you would like the ready-to-purchase item sooner, please make two orders.

 

If you haven’t received your parcel within 5 working days of shipping, please contact me as soon as possible and I will endeavour to resolve it. If the courier has lost the parcel in transit, you will be entitled to a refund. Once the statutory compensation period has elapsed, I will begin processing a claim via Royal Mail and issue the refund as soon as possible.

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If you have provided incorrect shipping details, and have not notified me prior to shipment, the parcel may not be retrievable. In this case, I am unfortunately unable to issue a refund.​

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INTERNATIONAL

International orders will be sent via Royal Mail International Tracked or International Tracked & Signed, depending on the parcel size. If this courier is unavailable another suitable courier will be used, and you will be notified of the courier change. International orders are shipped Delivery Duty Unpaid. Duties are charged when the parcel reaches the destination country and are to be paid by the customer. If the parcel is returned to me due to unpaid customs charges, then any postal charges, return shipment costs, customs charges, and handling fees will be deducted from the item refund.

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Any items bought in the same purchase as a pre-order will be shipped out only once the pre-order item is ready. If you would like the ready-to-purchase item sooner, please make two orders.

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If you haven't received your parcel within 10 working days of shipping, please contact me as soon as possible and I will endeavour to resolve it. If the courier has lost the parcel in transit, you will be entitled to a refund. Once the statutory compensation period has elapsed, I will begin processing a claim via Royal Mail, and issue the refund as soon as possible.

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If you have provided incorrect shipping details, and have not notified me prior to shipment, the parcel may not be retrievable. In this case, I am unfortunately unable to issue a refund.​​

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Refunds

 

Refunds will be provided for items at my discretion if they are received broken and on the condition that photo evidence is provided. Other refund cases in relation to shipping are as described above.

 

Returns

 

Unfortunately I am unable to provide returns unless under exceptional circumstances. In this instance, please contact me at your earliest possible convenience. 

 

Care Guide

 

All my pieces can be put in the dishwasher unless it is specifically stated otherwise on the listing. However, doing so is not recommended as it may degrade the finish, and it should be avoided for delicate pieces. Hand washing is the best way to preserve the look of your piece for as long as possible. Microwave use is not recommended and may damage the piece.

 

Disclaimers

 

These pieces are handmade, meaning that shape and size will vary. Colours may look different on a screen compared to in person, though l try my best to provide imagery which accurately represents each piece.

 

Please read the product description before purchasing. This covers food safety and intended use for the item. I retain no liability for any changes in condition, loss, injury or harm arising from any type of product usage.

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For international customers, ordering a piece represents an acknowledgment that the item in question is sold as is. I, the seller, offer no assurances on condition or safety beyond that which is disclosed on the website. The seller takes no responsibility for any loss, injury or harm otherwise incurred by the customer due to the product or use of the product. By purchasing, the customer agrees that the seller is not liable for product condition, safety or the integrity of either or after shipping, and the customer waives all rights to pursue liability.

 

Contact info

 

If an issue arises concerning any of the above, please contact me via email or private message on instagram and quote your order number.

Instagram - cleoceramics

Email - cleoceramics@gmail.com