UK

All UK orders will be sent via Royal Mail Tracked or Royal Mail Tracked. Any items bought in the same purchase as a pre-order will be shipped out once the pre-order item is ready. If you would like the ready-to-purchase item sooner, please make two orders.

 

If you haven’t received your parcel within 5 working days of shipping, please contact me as soon as possible and I will endeavour to resolve it. If the courier has lost the parcel in transit, you will be entitled to a refund. Once the statutory compensation period has elapsed, I will begin processing a claim via Royal Mail, and issue the refund as soon as possible.

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If you have provided incorrect shipping details, and have not notified me prior to shipment, the parcel may not be retrievable. In this case, I am unfortunately unable to issue a refund.​

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INTERNATIONAL

International orders with be sent via Royal Mail International Tracked or International Tracked & Signed, depending on the parcel size. If this courier is unavailable, you will be notified of the courier change. International orders are shipped Delivery Duty Unpaid. Duties are charged when the parcel reaches the destination country and are to be paid by the customer. If the parcel is returned due to unpaid customs charges, any postal charges, return shipment costs, customs charges and handling fees will be deducted from the item refund.

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Any items bought in the same purchase as a pre-order will be shipped out once the pre-order item is ready. If you would like the ready-to-purchase item sooner, please make two orders.

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If you haven't received your parcel within 10 working days of shipping, please contact me as soon as possible and I will endeavour to resolve it. If the courier has lost the parcel in transit, you will be entitled to a refund. Once the statutory compensation period has elapsed, I will begin processing a claim via Royal Mail, and issue the refund as soon as possible.

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If you have provided incorrect shipping details, and have not notified me prior to shipment, the parcel may not be retrievable. In this case, I am unfortunately unable to issue a refund.

Refunds will be provided for items if they are received broken, on the condition that photo evidence is provided.

 

Unfortunately I am unable to provide returns unless under exceptional circumstances. In this instance, please contact me at your earliest possible convenience.

All my pieces can be put in the dishwasher unless it is specifically stated otherwise on the listing. However, doing so may degrade the finish and should be avoided for very delicate pieces.